Carlson Wagonlit Travel is the world leader in travel management and that means value, quality client service and global expertise for you, the company on the go. We custom tailor our travel management solutions so that every last detail of your company's business travel needs are met. We know how to listen and we know when to act.

In today's business environment, value-added services and bottom-line impact become key to every program, department or expenditure. And this includes business travel. That is why a global travel management company makes so much sense. We understand every element of business travel whether it be across the country or around the world. And that widespread knowledge means savings for you.

We have local presence and global buying power. We hand pick services before we present them to you and, through technology, we bring you up-to-the-minute travel information that will save you time and make travel expenses management a breeze. But we are not just technology-based, we are a customer-based travel management company. At Carlson Wagonlit Travel, the customer is always first!

To provide the highest service quality, Carlson Wagonlit Travel proudly offers an international team of motivated, loyal, friendly and resourceful travel experts. We know how important even the smallest travel detail can be and you will never have to ask to make sure we go that extra mile to make your business travel arrangements complete.

The key to our past, present and future success is partnerships: partnerships within the travel industry, partnerships within our family of companies and partnerships with you, our business travel client. Through strategic partnerships we offer the best value-added travel programs anywhere: programs that work and programs that save your company money. By choosing Carlson Wagonlit Travel as your travel management partner, you will experience first-hand, the benefits of truly seamless travel. And in return, you can focus your time, energies and money on what you do best: business.

Our Customized Approach to Client Service in Canada

Our slogan is: Local Presence, Global Power. This means that we understand the importance of scale and flexibility. If you are a Canadian company, we assign a local account manager to your business. If you are a multi-national company with Canadian operations, we combine the services of a local account manager with that of a global expert, to consolidate your company's needs. No matter the scale, every client is assured of receiving travel expertise and operational analysis. In short, companies of every size get the same benefit of flexible, efficient and coordinated services.

All this is made possible through strong, long-term and interactive working relationships with you, the client. We believe it is our responsibility to keep you up-to-date on industry changes, new services and business travel trends. To do so, we stay in constant contact with our travel partners and in-house professionals around the world. And then we talk to you. At the local level, we take the time to get to know you and your business in order to provide personal, effective service and cost-effective advice. We are always just a phone call away.

And we don't stop there. Now more than ever, we understand the economic importance of business travel evaluation and follow-up. For example, we provide needs assessments, comprehensive account management solutions, audits, analysis of actual and projected cost savings opportunities and more. We are always willing to work with you in consideration of your budget to fine-tune your company's travel policy, requirements and goals.

Expertise Backed
by Local Presence, Global Power

With a long-standing base in North America and Europe, Carlson Wagonlit Travel has established new operations is Asia, Australia, and Russia. This widespread geographical presence gives us instant visibility around the world, and that means security and easier access for you when you are on the road. Now more than ever, we are closer than you think.

Our strength in all markets, is evident not only through our presence, but in global buying power. Our significant annual volume of business and travel industry partnerships gives us superior negotiating power on your behalf and allows us to select only finest suppliers.

We back this local presence and global power with travel security and comfort, every step of the way. Some or our services available to our business clients include our 24-Hour Customer Service Centre, automated traveller profiles, passport and visa services. No matter who the client, Carlson Wagonlit Travel promises security, savings and comfort as well as compliance with your corporate travel policy.

In addition to a negotiation strategy designed and implemented on your behalf, we access the most effective techniques to manage travel expenditures and maximize savings. We seek out the lowest available rates through sophisticated and up-to-the-minute databases, global hotel alliances as well as industry experts and fare specialists.

At the core of our business travel expertise is a work force empowered and supported by leading-edge information technology. For the international business traveller, we can consolidate your global travel budget to provide you with a clear overview of spending as well as opportunities for future savings. This means easy access to your company's travel patterns and easy access to travel information on a broader scale. It also means optimized travel expenditures, the lowest available rates, the availability of hand-selected preferred suppliers and the tracking and administration of service standards and quality control. The result: optimized travel expenditures and the ability to monitor and refine corporate travel policies more effectively.

Your Strategic Partner
for Business Travel Management

The quality of our service comes from the quality of our people. We are proud to offer the finest team of travel professionals anywhere. Our highly trained and motivated staff are the kind of people who take the initiative, take responsibility and make the right decisions for your company. In short, they get the job done. We pride ourselves on the fact that our staff will go the extra mile for each and every client in Canada, to find the perfect solution, to resolve a temporary problem and keep a cool head.

Part of the Carlson Wagonlit travel culture: committment to our customers through communication with each other. Each of our professional staff understand the benefit and opportunities that come with serving the best and the brightest businesses in Canada. But more importantly, we understand the responsibilities that comes with this privilege. We want you to be proud of the job we do and proud of the company we represent.

Our company goes beyond client service and often reaches out into the community to initiate travel programs and partnerships that help kick-start local economies and improve the quality of life. We actively participate in training programs for youth and aboriginal communities and recently, we developed a centralized telephone reservation centre in a northern Canadian community plagued by unemployment. Through new automation programs, such as ticketless travel, electronic travel and expense management and on-line management information systems, we are all doing our part to reduce paper and protect the environment. We go the extra mile in every way!